HAVENWOOD-HERITAGE HEIGHTS Inspection Report, Violations & Safety Grade (CONCORD, New Hampshire)

33 CHRISTIAN AVENUE, CONCORD, New Hampshire 03301

Phone: 6032245363

CMS Overall:2/5

Overview & Bed Count

Certified Beds

Avg Residents/Day

67.4

Ownership

Non profit - Corporation

Provider Type

Medicare and Medicaid

County

Merrimack

Sprinkler Systems

Yes

Special Focus

None

Abuse Icon

Overall2/5

Health2/5

Staffing4/5

Quality4/5

Metric	This Facility	New Hampshire Avg	Difference
RN Hours per Resident per Day	0.83	0.78	+0.05
Total Nurse Hours per Resident per Day	4.71	3.87	+0.85
CMS Staffing Rating	4/5	3.4/5	-
Nursing Staff Turnover	N/A	43.4%	-

7 health citations on record

Date	Category	Description	Severity
2026-04-22	Administration Deficiencies	Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.	F – Moderate Harm Potential
2026-04-22	Infection Control Deficiencies	Provide and implement an infection prevention and control program.	F – Moderate Harm Potential
2025-03-13	Infection Control Deficiencies	Develop and implement policies and procedures for flu and pneumonia vaccinations.	E – Moderate Harm Potential
2025-03-13	Pharmacy Service Deficiencies	Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.	D – Moderate Harm Potential
2024-02-22	Infection Control Deficiencies	Provide and implement an infection prevention and control program.	E – Moderate Harm Potential
2024-02-22	Pharmacy Service Deficiencies	Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.	D – Moderate Harm Potential
2024-02-22	Resident Assessment and Care Planning Deficiencies	Assess the resident when there is a significant change in condition	B – Minimal Harm Potential

9 fire safety citations on record

Date	Category	Description	Severity
2026-04-22	Miscellaneous Deficiencies	Have simulated fire drills held at unexpected times.	F – Moderate Harm Potential
2026-04-22	Gas, Vacuum, and Electrical Systems Deficiencies	Ensure operating rooms are properly protected and written records are maintained and available for inspection.	F – Moderate Harm Potential
2026-04-22	Smoke Deficiencies	Properly select, install, inspect, or maintain portable fire extinguishes.	D – Moderate Harm Potential
2026-04-22	Gas, Vacuum, and Electrical Systems Deficiencies	Meet requirements for the installation and maintenance of electrical systems.	D – Moderate Harm Potential
2024-02-22	Smoke Deficiencies	Inspect, test, and maintain automatic sprinkler systems.	E – Moderate Harm Potential
2024-02-22	Egress Deficiencies	Meet other general requirements that are deficient.	D – Moderate Harm Potential
2024-02-22	Smoke Deficiencies	Properly install and monitor supervisory attachments on automatic sprinkler systems.	D – Moderate Harm Potential
2024-02-22	Smoke Deficiencies	Provide properly protected cooking facilities.	C – Minimal Harm Potential
2024-02-22	Gas, Vacuum, and Electrical Systems Deficiencies	Have generator or other power source capable of supplying service within 10 seconds.	C – Minimal Harm Potential

Total Fine Amount (CMS)

Number of Fines

Total Penalties

No penalty records found.

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Our family advisors can help you find vetted, top-rated facilities in the CONCORD area at no cost.

Advisor service is free for families. We may receive referral compensation.